TENANT FAQs


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Below you can find a list of our most commonly asked questions from perspective tenants.

Do you accept Housing Benefit?

Housing Benefit claimants are considered on a case by case basis at the discretion of the landlord, and usually only with a home-owning working guarantor.  You will still be required to be referenced to ensure you have no CCJs.  A deposit is still required and we do not accept council bonds or certificates to cover the deposit.

Will I still need to be referenced if I am on Benefits?

Yes, referencing will still need to be carried out to ensure you have no CCJs, previous tenancy problems or current rent arrears.

What happens if my credit score shows CCJs?

The only way we would be able to proceed to let a property to you is with a home-owning, working guarantor who can be referenced.

Will I still be required to pay a deposit if receiving benefits?

Yes a deposit is still required.

How can I find out how much Housing Benefit I am entitled to?

Your local council will be able to inform you what (if any) amount of local housing allowance you are entitled to based on your personal circumstances.

What type of tenancy agreement will I have?

The overwhelming majority of tenants have an Assured Shorthold Tenancy (AST), but there are some exceptions.

How long can I sign up for?

We recommend that you start with a 6 month Agreement. At the end of the first 6 months – providing both you and your Landlord are happy – then we can issue a longer agreement.

Who is resposible for the gardens?

Tenants are responsible for keeping the gardens maintained unless there is a clause drawn up in the tenancy agreement to state otherwise.

Does the landlord have to supply the property with white goods (i.e. kitchen appliances)?

No the landlord is not obliged to provide these items, the only item a landlord is asked to provide is a cooker. If a property is rented with white goods (such as when they are built into the kitchen) then the landlord is usually obliged to maintain them.

Will my deposit be protected?

Yes we always protect your deposit in an appointed scheme if legally required. Some types of rental may fall outside these rules and in these cases the deposit will not be protected.

When will I be required to pay my deposit?

Your deposit must be paid in full either before or on the date of move in in cleared funds (cash or bank transfer). We do not take any kind of cheque under any circumstances.

What day each month will my rent be due?

Your rent is due in advance normally due on your move in date each month. Should you wish to change this to fit in with pay day or some other convenient time this can be arranged.  All rent payments must be made via standing order. We don’t come to collect rent.  Rent cannot be paid in cash.

Will inspections be carried out on the property during my tenancy?

Yes we generally carry out quarterly inspections. These also give you an opportunity to give us feedback about the property and your tenancy.

Who do I report maintenance issues to?

All maintenance issues need to be reported to us via this website or our office number. Should the problem arise out of hours, please ensure it is of an urgent nature before ringing our out of hours number.

How much notice will I be required to give should I wish to move out?

We require a full month’s notice before or on the due date of your rent.  You cannot move out during the period your tenancy contracted start and end dates unless you pay rent due up to the end of the tenancy.

Should the landlord wish me to move out, how much notice will I be given?

The landlord is require to give two months’ notice on or before the due date of your rent and cannot give notice that you must move out within the written start and end dates of the tenancy.

Am I allowed to decorate the property?

This is a decision that has to be put before the landlord. Any requests to make alterations to the property in anyway must be put in writing giving full details of the intended changes.

Am I allowed pets at the property?

This is done on a case by case basis and is at the landlords discretion – We would also ask that a small extra ‘pet deposit’ is paid to cover any damage done by the pet.

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GUIDE

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AFFORDABILITY

We would never encourage a tenant to take on a property they cannot afford, our chart shows the criteria for renting.

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REFERENCES

We require all tenants to have a full reference report, this covers financial, background and prior renting.

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CONTACT US


We are happy to come meet you at a time and place that is suitable to you, in or out of office hours.

  • 01604 901016 / 01234 94 51 22
  • 38 Mill Street
    Bedford
    MK40 3HD
  • info@divatto.co.uk