LANDLORD FAQS


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Below you will find some of the more frequently asked questions.  If the answer you are looking for is not here please just get in touch, always happy to help in anyway we can.

What areas do you cover?

We provide property management in Bedfordshire and Northamptonshire.

Do you provide rent guarantee protection?

Yes, we do – this is actually INCLUDED in our price and is not an extra as with other agents, we feel all agents must have this cover and for us not to include the insurance would be neglectful.

Do you reference your tenants?

Yes, we do a thorough check on all tenants, financial and background.

Do you offer rental assessments?

Yes, we are more than happy to come out to your property to provide a rental guide price and offer advice regarding preparing the property for letting.  It’s a free, no obligation service with no hard sell.

What are the upfront costs to go ahead?

There is nothing to pay upfront, if we do not let your property there is no fee. We charge a daily set fee of £2.69 and a one-off admin for each new tenancy.  This fee includes the rent guarantee protection.

Do you offer discount to portfolio landlords?

No, our fees are already very low and include the rent guarantee protection and no hidden costs and the fee is fixed, so not based on rental value giving landlords with higher rental property even more saving.

What happens if a tenant has a maintenance issue?

We ask that the tenant reports all maintenance issues to us however big or small. At move in time tenants are handed a welcome pack with all the relevant numbers in. Depending on the instructions you gave us when you took as on as your agent we would either get the problem fixed or call you for authorisation.

Am I expected to provide white goods?

No, all that is expected is cooker, carpets/acceptable flooring and curtains or blinds.

Who is responsible for maintaining the gardens?

The gardens are the tenant’s responsibility for the most part. If the garden is exceptionally large then we might advise the landlord to leave relevant gardening equipment, to ensure the work gets done.

Do I get to hold the tenants deposit?

No, the deposits now have to be protected in a government approved scheme.

How do you decide if the tenant is entitled to their deposit back?

A full video inventory is taken before move in, so a record can be kept of how the property was handed over to the tenant. On move out we then would establish what is deemed to be be fair wear and tear and what needs to be addressed by the tenant before any money is returned.  If there is a dispute it goes to independent arbitration.

Are regular inspections carried out?

Yes these are carried out 6 monthly. We feel this is an appropriate interval which whilst allowing the tenant their right to peaceful enjoyment of the property also allows us to monitor the property care and condition.  The reports are loaded into our online landlord property management system that you have access to.

Can i accompany inspections or arrange my own?

Yes but we would require at least 48 hours’ notice, as this is the minimum we can give to tenants.

Is the tenant responsible for all the utility bills?

Yes. At the move in we take meter readings which are given to the tenant along with utility supplier details.

Is the tenant responsible for the council tax?

Yes.

Am I still required to have buildings and contents insurance?

Yes we strongly recommend this at all times. There are landlord-specific policies available that cover your ‘landlord contents’ without covering the tenant’s contents, which are their responsibility. We also advise the tenants to take out their own contents insurance, to cover their personal items plus a small amount of accidental damage to cover carpets, work surfaces etc.

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10% a month including rent guarantee, ok, on a monthly basis you might still feel that is expensive, but just take a moment to see our comparison to other agencies, online and high street to see the truth.

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We are happy to come meet you at a time and place that is suitable to you, in or out of office hours.

  • 01604 901016 / 01234 94 51 22
  • 38 Mill Street
    Bedford
    MK40 3HD
  • info@divatto.co.uk